Location: Albany, NY
Retail Banking Division
The Branch Manager is responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Management and leadership duties include: employee development and engagement, ongoing coaching, and performance management. Branch Managers are responsible for building the bank’s presence in the community and for prospecting and enhancing business relationships.
Branch Managers serve as a proactive team members in the M&T Branch system. Branch Managers are the foundation of building customer loyalty through both modeling and coaching the “M&T Way,” and are “M&T Way” certified.
The “M&T Way” is defined as:
* Create a memorable customer experience that will make customers want to come back and do business with YOU!
* Do not leave things to chance.
* Be the BEST!
As certified in “Precision Leadership,” Branch Managers actively model and coach the following behaviors (as expected by all Branch team members): acknowledging each customer as they enter the branch, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed.
Branch Manager relationship banking responsibilities also include: achieving personal sales goals, fluently profiling customers to identify financial needs (across all product and service lines), managing a retail and/or commercial portfolio, resolving complex service issues, adhering to the requirements of federal registration under the SAFE Act, as both a Licensed Insurance Financial Representative and an M&T Business Banking Specialist (independently able to process all loan paperwork up to $100,000).
In addition, Branch Managers also ensure the operational requirements set for risk are maintained.
Essential Position Responsibilities:
Nature and Scope:
Branch Manager leadership responsibilities typically are one of the following: Multi-site Branch, Tier 1, 2, or 3 Branch, or 2nd level Manager at a tier 4 or 5 Branch.
This position reports to a Retail Regional Manager, Commercial Branch Manager, or Senior Branch Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking “full ownership” of customer issues until they are completely resolved.
Branch Managers generally have direct reporting responsibility for branch staff.
Bachelor’s degree or, in lieu of degree, four (4) years’ relevant experience.
Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities.
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 12 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified
Precision Leadership Certified
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.
Other Job Information:
Demonstrated sales/business development experience and success.
Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.