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Operations Associate III - Payment Services Administration

Company: N/A

Location: Buffalo, NY

Pay: N/A

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Job Description

Operations Associate III - Payment Services Administration

M&T Center - Buffalo, New York


Department Overview:

The Payment Services department is responsible for sending authenticated domestic and international payments in both US dollar and foreign currencies. Payment Services supports commercial customers, retail customers and internal Bank users.  The Operations Associate III on the Administrative Team performs skilled duties requiring analysis and expanded use of judgment.


Basic Function:
Perform skilled clerical duties requiring simple analysis and expanded use of judgment within assigned department.


System Administration for various applications used for Wire Processing and Reporting

User report distribution for quarterly user recertification’s for various Payment Services applications

Daily Canadian Compliance Reporting

Review Retail and Private Banking legal agreements for accuracy and complete customer setups within the Wire Application

Manage various departmental e-mail boxes and incoming faxes

Validate token request via e-mail and create work orders as appropriate

Provide timely, knowledgeable and courteous support to internal customers with basic problem resolution via telephone and e-mail   

Perform daily audit of all administrative set-up activity

Perform general office duties such as logging/distributing interoffice  mail, filing and faxing

Outlook and telephone communication with internal and external customers

Solves general problems independently, refers the most involved problem to management

Perform other duties as requested by management


Minimum Qualifications Required:

•         High School or GED required. 

•         A minimum of two years relevant work experience. 

•         Good PC skills with knowledge of MS Office products

•         Math skills necessary. 

•         Supports cross training activities and the ability to work in a team environment. 

•         Demonstrated oral and written communication skills. 

•         Good organizational and customer service skills. 

•         Flexibility to support multiple business lines. 

•         Must be reliable.   

 Ideal Qualifications Preferred:

•         Associates Degree

•         A minimum of three years of office experience

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

Job Posting:  Sep 21, 2017, 1:35:38 PM
Unposting Date:  Ongoing

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